The appeals system allows banned players to request a review of their ban. Appeals are managed through a simple workflow that your staff can process.
How Appeals Work
1
A banned player submits an appeal through the GameSentry public page (if enabled).
2
The appeal appears in your organization's Appeals queue.
3
Staff members with the appropriate permissions can review the appeal.
4
The reviewer can approve (unban), deny, or request more information.
5
The player is notified of the decision.
Appeal Statuses
| Status | Description |
|---|---|
| Pending | Awaiting review by staff |
| Under Review | A staff member is actively reviewing |
| Approved | Appeal accepted, player unbanned |
| Denied | Appeal rejected, ban remains |
| Closed | Appeal closed without action |
Set up webhook notifications to alert your staff in Discord when new appeals are submitted.