Refund & Cancellation Policy

We want you to be satisfied with GameSentry. This policy explains your options for refunds and cancellation. Payments are processed by Lemon Squeezy, our merchant of record — charges and refunds appear on your statement as "LEMONSQUEEZY*GAMESENTRY".

Last updated: April 2026

14-Day Refund Window

You may request a full refund within 14 days of any new subscription purchase or renewal, for any reason. This applies to all paid subscription tiers and add-on products.

Refund requests must be submitted within 14 calendar days of the charge
No reason is required — we offer a no-questions-asked refund within this period
Refunds are processed to your original payment method within 5-10 business days

After 14 Days

After the 14-day window, refunds are evaluated on a case-by-case basis. We may offer prorated refunds or account credits for:

Extended service outages not covered by our SLA
Platform errors that materially affected your use of the service
Billing errors or duplicate charges

Downgrades

When you downgrade to a lower tier or to the Free plan:

The downgrade takes effect at the start of your next billing period
Features exceeding your new plan limits will become read-only until you are within limits
Data retention limits are adjusted to your new plan at the next billing cycle